Employee Profiles

Rich Wood - Returns Co-ordinator (Aftermarket Technician)

L.B. Bentleys Ltd offered an apprenticeship scheme at the local Stroud College where Rich completed his City & Guilds, NVQ2 and ONC in machining and engineering. With 9 years of experience he has worked in various areas of the company before his current position in the Aftermarket section. This job certainly has its unique challenges where there is the need to develop a wide range of product knowledge and gain a wider experience of the production processes. The main skills and talents required to deliver this role successfully are the ability to troubleshoot, identify problem areas and apply the necessary solution in line with customer requirements. The variety of the job is a key factor in this role and to Rich’s job satisfaction, with the need for good time-management skills.

“Every day is different”

Paul Hatherall – Product Support Supervisor (Filter & Dryers)

With 32 years of experience within L.B. Bentleys Ltd, Paul began his working career straight from school where he spent his first 4 years completing a City & Guilds apprenticeship in Turning & Fitting. He works in a very close knit team delivering a product which is bespoke to customer requirements and is engineered from start to finish with equipment that is the best in the industry. The role Paul fulfils is very varied dealing with all stages of production from customer orders, running the workshop to Installation and regular servicing of the installed products on the customer sites, for example, he has M.O.D. clearance and is an approved ’Competent Person’ to work on all National Grid sites. His role requires a wide range of skills and talents from machining and computer skills to customer liaison and supervisory skills, this mean that no two working days are the same.

“Everything will be ok in the end if it's not ok then it’s not the end”